You can easily return the product(s) you have purchased from island-tales.com either because you have detected a flaw or you have changed
Terms and conditions of return
- Defective product: All necessary controls are carried out
before the shipment of each and every order. However, if you detect a
flaw, you are requested to return the defective product(s) within
fourteen (14) days from the date of purchase. In the case of returning a
defective item, and as long it is proved after technical control that
the defect has not resulted from bad usage, the item will be replaced
with a same one, if there is availability, or another of similar or
better technical characteristics, after communication with the customer.
It is at the company's discretion to make a refund in case the item is
unvailable or has been sold at a special price. The refund is carried
out in the same way as the original payment. In this case, island-tales.com
is charged with the cost of shipment.
- Defect during shipment: In case you have received your order
and have detected a partial or total damage, which has profoundly
emerged during transportation (e.g. chip, crack, crush, etc) and not
prior to it, you are requested to declare it immediately at the moment
you receive it in order to be entitled to a refund or replacement. In
this case, island-tales.com is charged with the cost of shipment.
- Order cancel before completion: Before completing your
order you may return at any time to a prior step and change your
preferences or go to your shopping cart and empty it or add/remove
- Order cancel before shipment: In case you wish to cancel an
order you have placed before it has been shipped, please contact us
through email in firstname.lastname@example.org and an island-tales.com employee will cancel your order without any charge.
- Return due to change of mind: You may return a product you
have purchased from island-tales.com because you have changed your mind
under the following terms and conditions:
The return should take place within fourteen (14) days from the date of purchase.
The product should not have been used, it should be in excellent
condition as prior to its purchase, in its full package (carton, nylon,
foam, which should not be torn) and with its full content.
In order for the return to be approved, the original purchase receipt or
invoice has to be provided. In case the payment was made through credit
card, the original bank voucher has to be provided. In this case, the
customer is charged with the cost of shipment.
So long as the terms of return are fulfiled, the customer is entitled to a credit of the same value for a future purchase or to a refund in the same way as the purchase was paid. In case of recurrent returns or in the case that island-tales.com, at its discretion, concludes that the customer misuses the right to order return or acts in a treacherous way, the company has the right to decline the return of the product, even if the customer is entitled to it.